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Terms & conditions

SPILLERS provides website features and other products and services to you when you visit our website, use products or services, use applications for mobile, or use software provided by our company in connection with any of the foregoing (collectively, “Services”). Our company provides the Services subject to the following conditions.

Last updated: 16 August 2016

Please read these Terms of Service (“Agreement”, “Terms of Service”) carefully before agreeing to them, and submitting your enquiry form on spillers-feeds.com (“the site”) operated by Mars Horsecare UK Ltd (“us”, “we”, or “our”). Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

The SPILLERS Care-Line is a FREE service, offering product and dietary advice based on the information provided by you, the horse owner. This service is open to all horse owners with no purchase necessary. The service is accessible online using the enquiry forms and My SPILLERS Record or via the phone using the contact information on the Contact Us page of the site.

We will provide a product recommendation and diet plan based on the information submitted in the enquiry form, or detailed over the phone. Our nutritionists may contact you for further information via email or phone before completing a recommendation.

By agreeing to these terms and conditions you agree to the setup of a free SPILLERS Record account. This is available for you to access at your own discretion and requires activation with a password after your enquiry is received.

A summary of your enquiry and horses recommendation will be available for you to access following your nutritionist visit on spillers-feeds.com/myrecord. This information will be available within 3 days of your enquiry being made and an email confirming your recommendation will be sent as soon as your record is available to access.

SPILLERS, Mars Horsecare and its affiliates will not share your data and horse information with any third parties. Please see the Privacy Policy for more information on how we protect your data.

Advice is given on the assumption that the horse owner is submitting the information for their horse. We will not be held responsible for dietary advice that is not given directly to the horse owner from one of our nutritionists.

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 (change this) days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact us using the General Enquiry Form if you have any questions about these Terms.

Contact the Care-Line

Need a little help or have a question about your horse's diet? Contact one of our trained nutritionists who will work with you to tailor a diet suited to your horse or pony’s individual needs.

You can speak to a nutritionist on the phone by calling 01908 226626 (available Monday to Friday, 9am to 5pm) or if you’d prefer to chat over email please complete the below form.

Fill in our Care-Line enquiry form

Show enquiry form
Your details & enquiry
The personal data submitted via this form will be retained only for the purpose of responding to your question or concern, and will not be used for marketing purposes. You must be 16 years old or older to submit a form.

Horse or pony details
Horse or Pony eating habits

General enquiry

If you’ve got a quick nutritional enquiry, got a question about one of our products, would like a sample or balancer cup, interested in arranging a weighbridge clinic or have a general enquiry please either complete the below general enquiry form or call 01908 222 888 (available Monday to Friday, 9am to 5pm)

Fill in our general enquiry form

General
The personal data submitted via this form will be retained only for the purpose of responding to your question or concern, and will not be used for marketing purposes. You must be 16 years old or older to submit a form.


We offer weighbridge clinics to yards with 10+ horses. Virtual visits can be arranged for yards with less than 10 horses.


Contact details
Horse & further details
The personal data submitted via this form will be retained only for the purpose of responding to your question or concern, and will not be used for marketing purposes. You must be 16 years old or older to submit a form.


Nutritional Query
The personal data submitted via this form will be retained only for the purpose of responding to your question or concern, and will not be used for marketing purposes. You must be 16 years old or older to submit a form.


Product Question
The personal data submitted via this form will be retained only for the purpose of responding to your question or concern, and will not be used for marketing purposes. You must be 16 years old or older to submit a form.


Product Sample Request
The personal data submitted via this form will be retained only for the purpose of responding to your question or concern, and will not be used for marketing purposes. You must be 16 years old or older to submit a form.


Balancer Cup request
The personal data submitted via this form will be retained only for the purpose of responding to your question or concern, and will not be used for marketing purposes. You must be 16 years old or older to submit a form.


Trade Enquiry
The personal data submitted via this form will be retained only for the purpose of responding to your question or concern, and will not be used for marketing purposes. You must be 16 years old or older to submit a form.


Complaints
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